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Terms of Service

These Terms and Conditions (“Terms”) govern your access to and use of the website midasdental.com.au (“Website”) and the dental services (“Services”) provided by Midas Dental Erskineville Pty Ltd (“we”, “us”, “our”). By accessing our Website, making an enquiry, booking an appointment, or receiving dental treatment from us, you accept and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use this Website or our Services.

1. Legal Entity & Practice Information

  • Business Name: Midas Dental Erskineville Pty Ltd
  • ABN: 88 648 549 811
  • Principal Dentist: Dr. Katrina Zhao
  • Practice Address: 153 Mitchell Road, Erskineville NSW 2043, Australia
  • Contact: (02) 9068 1388 | [email protected]

2. Scope of Services

We offer a range of dental services including but not limited to: general dentistry, check-ups and cleans, restorative procedures, All-on-4 dental implants, crowns and veneers, Invisalign, wisdom tooth extraction, emergency dental care, and teeth whitening.

Full descriptions of each service are available on our Website or upon request.

3. Appointments, Bookings & Cancellations

  • Booking: Appointments can be made online, by phone, or in person. We reserve the right to refuse any booking at our discretion.
  • Confirmation: You may be required to confirm your booking or pay a deposit to secure your appointment.
  • Late Arrivals: If you arrive late, we may need to reschedule your appointment or reduce treatment time.
  • Cancellations: Cancellations or rescheduling must be made at least 48 hours before your appointment. Late cancellations or no-shows may result in a fee or forfeiture of your deposit.

4. Payment Terms

  • Payment Methods: We accept payment by cash, EFTPOS, Visa, Mastercard, and AMEX.
  • Timing: Full payment for services rendered is required at the conclusion of each appointment, unless otherwise agreed in writing.
  • Deposits: Deposits may be required for certain treatments and are payable at the time of booking. Deposit requirements will be communicated in advance.
  • Unpaid Accounts: Outstanding accounts may be referred to a debt collection agency. You will be responsible for any additional costs incurred.

5. Health Funds & Rebates

  • We process health fund claims via HICAPS where available. Your eligibility for health fund rebates is your responsibility and subject to your fund’s rules.
  • You must pay any gap or outstanding balance at the time of service.

6. Refunds & Returns

  • Dental Services: Fees for services performed are non-refundable unless required by Australian Consumer Law.
  • Product Sales: Unopened oral care products may be returned within 7 days of purchase for a refund, subject to proof of purchase. Opened or used items cannot be refunded due to health regulations.
  • Deposits: Deposits are non-refundable if less than 48 hours’ notice is provided for cancellation or rescheduling.
  • Quality Guarantee: If you are dissatisfied with treatment outcomes, contact us within 7 days for review and, if clinically appropriate, remedial action.

7. Delivery of Services & Products

  • In-Clinic Services: All dental services are delivered in person at our Erskineville clinic.
  • Product Delivery: Any products purchased for home use will be provided at the clinic or shipped as agreed at point of sale.

8. Patient Responsibilities

  • Accurate Information: You warrant that all information you provide (including medical history, allergies, and medications) is accurate and complete.
  • Consent: By receiving treatment, you consent to the procedures explained by our clinicians and acknowledge your understanding of possible risks and outcomes.
  • Minors: Patients under 18 must be accompanied by a parent or legal guardian who must provide consent for treatment.
  • Conduct: Abusive, aggressive, or inappropriate behavior towards staff or other patients will not be tolerated and may result in refusal of service.

9. Limitation of Liability

  • To the maximum extent permitted by law, we and our practitioners are not liable for any indirect, special, incidental, or consequential loss or damages, including loss of profits, arising from the use of our Website or Services.
  • Nothing in these Terms limits your statutory rights under Australian Consumer Law. If a statutory guarantee applies, our liability is limited (where permitted) to resupplying the services or refunding the cost paid.

10. Privacy & Data Protection

  • We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.

11. Intellectual Property

  • All content on this Website (including text, images, logos, and trademarks) is the property of Midas Dental Erskineville Pty Ltd or its licensors and may not be reproduced, copied, or used without written permission.

12. Website Use

  • You may not use this Website for unlawful purposes or to transmit harmful, offensive, or misleading material.
  • We do not guarantee that the Website will be error-free, uninterrupted, or free of viruses. Access is at your own risk.

13. Third-Party Links

  • Our Website may contain links to third-party sites. We are not responsible for the content, accuracy, or privacy practices of these sites.

14. Changes to Terms

  • We may update these Terms from time to time. The latest version will be posted on this page with the effective date. Your continued use of the Website or Services constitutes acceptance of any changes.

15. Governing Law & Jurisdiction

  • These Terms are governed by the laws of New South Wales, Australia. Any dispute will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact Us

If you have questions about these Terms, please contact:
Midas Dental Erskineville Pty Ltd
153 Mitchell Road, Erskineville NSW 2043
(02) 9068 1388
[email protected]